Delivery and Shipping
For our UK customers we provide FREE delivery for any orders that are £40.00 and over.
For Standard UK delivery on orders below £40.00 we charge £3.99 for the delivery of your purchase.
For UK orders please allow 3-5 working days.
For our EU customers we provide FREE delivery for any orders that are £150.00 and over.
For Standard EU delivery on orders below £150.00 we charge £20.00 for the delivery of your purchase.
For EU orders please allow 5-10 working days.
REST OF WORLD
For the rest of the world we charge £30.00 for the delivery of your purchase.
For Rest of World orders please allow 5-15 working days.
Delivery of Items
All items will be delivered to the address that is specified in your order. However, we will be in touch if there is any reason why we cannot deliver to your chosen address.
Following the shipment of the order from us, you will receive an e-mail confirming the dispatch of your parcel. Please see your estimated delivery timeframe below:
UK: 3-5 working days
EU: 5-10 working days
Rest of World: 5-15 Working days
All risk in the items you order (including risk of loss and/or damage to the items) shall pass to you when they are delivered to the delivery address specified in your order.
You will only own the items once they have been successfully delivered and when we have received cleared payment for them in full. Until that time we will retain title to the items.
If you are not present at the time of delivery, a delivery note will be left inviting you to contact the courier directly in order to arrange re-delivery at a convenient time. If you are not in when a second delivery attempt is made, another note will be left asking you to call to arrange a convenient time for delivery. If you are not in when a third attempt is made, the parcel will be returned to the courier's warehouse and you will be contacted. We will refund you for the value of the items ordered but not for the delivery charge.
If after five working days following notification of the tracking number, you have not received the parcel or a delivery note, you must contact our Customer Service team on email@example.com. If the parcel is found, it will be sent to you immediately. In the event that the parcel has been lost, we will refund the total amount of the order including delivery costs.
Naturally we hope you are completely satisfied with your Cro'Jack purchase, however if for any reason you do need to return it, please take the following steps:
To return an order either for a refund or an exchange, please complete the returns form which is placed inside your parcel. If you no longer have the returns form, please ensure you have given us a copy of your name and order number with your returned parcel along with the reason for the return, if you wish to exchange the item please let us know what you require.
Unfortunately, we do not cover the costs of returns, so please liaise with a convenient courier to arrange the return. It is in your best interest to post the return on a 'signed for' delivery to make sure the parcel arrives with us safely. It can take up to 7 working days (21 working days for international returns) to receive a delivery (excluding weekends and bank holidays).
The Customer should send all returns within 28 days of receipt to;
C/O LS Manufacturing UK LTD,
England, WV2 4HL
All products must be returned in a re-saleable condition. This means the product and its packaging, labels and tags are undamaged and unused. We will not accept worn, damaged, altered or used goods.
We reserve the right to reduce the amount of monies refunded (up to the value of the contract price) where the value of the goods are diminished from your handling of the goods which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.