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Delivery and Shipping

Prices

UK

For our UK customers we provide FREE delivery for any orders that are £40.00 and over.

For Standard UK delivery on orders below £40.00 we charge £3.99 for the delivery of your purchase.

For UK orders please allow 3-5 working days.

EUROPE

For our EU customers we provide FREE delivery for any orders that are £150.00 and over.

For Standard EU delivery on orders below £150.00 we charge £20.00 for the delivery of your purchase.

For EU orders please allow 5-7 working days.

REST OF WORLD

For the rest of the world we charge £30.00 for the delivery of your purchase.

For Rest of World orders please allow 5-10 working days.

 

Delivery of Items

All items will be delivered to the address that is specified in your order. However, we will be in touch if there is any reason why we cannot deliver to your chosen address.

Following the shipment of the order from us, you will receive an e-mail confirming the dispatch of your parcel. Please see your estimated delivery timeframe below:

UK: 3-5 working days

EU: 5-7 working days

Rest of World: 5-10 Working days

All risk in the items you order (including risk of loss and/or damage to the items) shall pass to you when they are delivered to the delivery address specified in your order.

You will only own the items once they have been successfully delivered and when we have received cleared payment for them in full. Until that time we will retain title to the items.

Failed Delivery

If you are not present at the time of delivery, a delivery note will be left inviting you to contact the courier directly in order to arrange re-delivery at a convenient time. If you are not in when a second delivery attempt is made, another note will be left asking you to call to arrange a convenient time for delivery. If you are not in when a third attempt is made, the parcel will be returned to the courier's warehouse and you will be contacted. We will refund you for the value of the items ordered but not for the delivery charge.

If after five working days following notification of the tracking number, you have not received the parcel or a delivery note, you must contact our Customer Service team on sales@crojack.co.uk. If the parcel is found, it will be sent to you immediately. In the event that the parcel has been lost, we will refund the total amount of the order including delivery costs.