PLACING AN ORDER
Do I need to create an account to shop with you?
No, an account is not needed to place an order, you can choose to checkout as a guest.
Setting up an account is a great way to place orders without having to keep refilling in your details as well as receiving exclusive discounts and benefits.
Will I receive an order confirmation?
Yes, a confirmation email will be sent to the email address you provided us on completion of your order. You will also receive a email when your order has been dispatched from our warehouse to update you with tracking information.
I have just placed an order, can I amend it?
We aim to get your order out as quickly as possible; therefore our warehouse will process your order within a short time of it being placed. This means we cannot guarantee that you will be able to amend your order. If you would like to amend your order, get in touch with our customer service on 01902 711823 or email us at firstname.lastname@example.org
DELIVERY, EXCHANGES & RETURNS
What are the delivery charges?
Please see our shipping rates here.
Do you offer next day delivery?
Unfortunately, this is not something we can offer at the moment. However, we do endeavour to ship out your order on the same day, so you can normally expect your parcel between 3-5 working days.
My order has arrived but items are missing?
Please contact us on 01902711823 or email@example.com and one of our customer service team will get back to you as soon as possible in regards to your missing item.
Can I return my order for an exchange?
Of course, just complete the form attached to the invoice and circle the exchange option.
How do I track my order?
You will be sent a tracking number once your order has been dispatched, please follow the instructions on the email on how to track your order.
Changes and Cancellations
If you change your mind after completing an order, just send us an email: firstname.lastname@example.org or call: 01902 711823, and we will do our best to amend or cancel your order if it has not already been processed.
How do I return my item?
We will accept returns up to 28 days of receiving your order.
To return an order, please complete the returns form which is placed inside your parcel. If you no longer have the returns form, please ensure you have given us a copy of your name and order number with your returned parcel.
Unfortunately, we do not cover the costs of returns, so please liaise with a convenient courier to arrange the return. It is in your best interest to post the return on a 'signed for' delivery to make sure the parcel arrives with us safely. It can take upto 7 working days (21 working days for international returns) to receive a delivery (excluding weekends and bank holidays).
As soon as we have received and progressed your return, we will send you a confirmation email and either replace or refund your purchase.
In the unlikely event that your returned items come back in an unsuitable condition, we may have to decline the return.
What if an item I have received is faulty?
Please get in touch with our customer service team who will advise you on how to process a faulty claim. You have up until 6 months from the purchase date to claim a faulty item.
Contact us at email@example.com
Telephone: 01902 711823
Are all your items made in England?
We strive to make the as many of our products in England. We take care to ensure that we get premium quality in all our products and in some cases we source our products from overseas where we can guarantee great quality and ethical manufacturing. To find out if an item is MADE IN ENGLAND, you will find details on the product descriptions. They will also come with MADE IN ENGLAND labels inside the Garment.
I have a specific question about a product, who should I contact?
Whether it’s advice on material or sizing specifics you need, then drop us an email at firstname.lastname@example.org
Do you offer a repair service?
If you have had an item for more than 6 months and require a repair to be made, please get in touch with our team on email@example.com and provide photographs so we can review the repair. If you have had the item for under 6 months of purchase and you believe it to be faulty, please enquire about a faulty claim.
What if I want to order something that is sold out online?
During busy periods we may sell out of particular sizes, in which case we will try to restock as soon as possible. With seasonal collections we don’t always restock these items. If you get in touch with us on firstname.lastname@example.org we can advise you on if we will be restocking this item.
How do I find a certain product on your website?
Please use the search tool bar to find a product, use key words/colours this will help narrow down your search. If you know the name of the product please use this here.
Do you have a shop?
At the moment we don't have a shop, however, we do hope to in the future! Watch this space!
If you have any other questions don't hesitate to get in touch with us at email@example.com or give us a call on 01902 711823. Alternatively you can contact us via Facebook or Instagram.